Refund policy

Return & Refund Policy

At Technova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • The return request must be made within [X DAYS] of delivery.

Items that do not meet these criteria may not be eligible for return.

Return Timeframe

You may request a return within [X DAYS] from the date your order was delivered. After this period, we may not be able to offer a refund or exchange.

To initiate a return, please contact us at:

📧 [EMAIL ADDRESS]

Refund Process

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [REFUND PROCESSING TIME].

  • The amount will be credited to your original payment method.

Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong product.

If you need an exchange, please email us at [EMAIL ADDRESS] with your order number and photos of the product.

Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within [X DAYS] of delivery.

  • Send clear photos or videos showing the issue.

We will review your request and offer a replacement, exchange, or refund as appropriate.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Used or damaged items not caused by shipping

  • Products returned without original packaging

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

  • Original shipping charges (if any) are non-refundable.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

📧 [EMAIL ADDRESS]